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How optimized processes make IT departments run smoothly

For IT departments to run well, there are processes that need to happen. In a small IT department, each person takes on many -- if not all -- of the processes and manages them individually. But in a big department, the processes need to be shared among job roles, standardized, and managed for maximum efficiency.

That's what IT Infrastructure Library (ITIL) and IT Service Management (ITSM) are all about -- managing the processes within an IT department to make the department run well and to make sure resources are available as needed. This certification and skill set are valuable to medium and large companies because it helps them get the most of their IT investment -- both in the technology and in the people.

Here's what you'll learn in each of the ITIL Foundation videos:

Video 1 - "Introduction to ITIL"
Video 2 - "IT Infrastructure Library"
Video 3 - "IT Service Management Concepts"
Video 4 - "Service Desk Support"
Video 5 - "Incident Management"
Video 6 - "Problem Management"
Video 7 - "Change Management"
Video 8 - "Release Management"
Video 9 - "Configuration Management"
Video 10 - "SLA Management"
Video 11 - "IT Services Financial Management"
Video 12 - "Capacity Management"
Video 13 - "Availability Management"
Video 14 - "IT Service Continuity Management"
Video 15 - "IT Security Management"


The IT Infrastructure Library Foundation series contains:

- Introduction to ITIL
- IT Infrastructure Library
- IT Service Management Concepts
- Service Desk Support
- Incident Management
- Problem Management
- Change Management
- Release Management (free video!)
- Configuration Management
- SLA Management
- IT Services Financial Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- IT Security Management
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