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CBtTrainingOnline : Help Desk Institute (HDI) Desktop Support Technician (DST)
Genre: Video Training | Size: 400 MB

Do you have the interpersonal helpdesk skills employers want? Desktop Support Technician (DST) certification from the Helpdesk Institute (HDI) says you do.

Desktop support is a fascinating technical challenge, but you'll need to go beyond the techy details if you want to be a successful support technician. Employers expect you to have plenty of customer-relation soft skills as well.

Whether you're new to desktop support or building on other certifications you've earned -- like Microsoft's MCDST or MCITP: Desktop Support Technician -- DST certification sets you apart as a well-rounded technician with the soft skills employers covet.

Help Desk Institute (HDI) Desktop Support Technician (DST) training contains:

* Series Overview
* DST Leadership Characteristics Part 1
* DST Leadership Characteristics Part 2
* Teamwork and People Skills
* Support Center Policy and Services Part 1 (free video!)
* Support Center Policy and Services Part 2
* Support Center Resources
* Support Center Delivery Methods Part 1
* Support Center Delivery Methods Part 2
* Support Center Delivery Methods Part 3
* Support Center Processes and Procedures Part 1
* Support Center Processes and Procedures Part 2
* ITIL Basics Part 1
* ITIL Basics Part 2
* ITIL Basics Part 3
* ITIL Basics Part 4
* ITIL Basics Part 5
* DST Customer Management Skills Part 1
* DST Customer Management Skills Part 2
* DST Customer Management Skills Part 3
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